Support & FAQ

Sales support

We value our customers and we are always there to answer your questions and to support your processes:

  • call us 9 am to 6 pm (CET) at +49 7250 33 13 402 
  • or send us a fax at +49 7250 33 11 413 
  • or send us an email at

Technical customer support

We do not only sell; our experienced scientists also provide technical support about the products that we offer:

  • call us 9 am to 6 pm (CET) at +49 7250 33 13 402 
  • or send us a fax at +49 7250 33 11 413 
  • or send us an email at

All our suppliers will be glad to provide you all product-related information and to answer all your technical questions, like they always do. You can contact suppliers directly for technical support and use their usual customer support services.


Fast and simple registration provides you all the advantages that our community members enjoy:

  • You can relax assured that you will get weekly personal emails with our best offers in your country
  • You will be informed about the newest life science products and technologies
  • You never miss best deals that provide great savings for your lab budget
  • You can manage your account, checkout with multiple addresses (different shipping and billing address)
  • You can share your opinion and experience with other members of life science community in our blog

Membership in flash4science customer community is free and any time cancellable if you change your mind.
You can submit the cancellation by emailing us at

Why not to share the benefits of flash4science with your colleagues who spend more time and pay more not being aware of an exclusive life science marketplace providing to researchers best products and services from valued biotech suppliers at unbeatable prices?

Invite your colleagues here to enable them to do more for much less. They will be thankful and will enjoy great savings.

As soon as your colleague is registered and is ordering the first time, your team will be rewarded with a 10 EUR/GBP/USD value flash4science voucher which you can spend on your next order at flash4science.

Only one flash4science discount voucher can be used per order. The voucher is valid for 1 month for all product orders from flash sales or outlet at flash4science.

  • flash sales – weekly offers of highly discounted biotechnology products or services from different suppliers
  • flash coupons – weekly offers of free discount coupons that can be used when ordering from different life science vendors
  • flash samples – weekly offers of free exclusive samples or demos of innovative products from various biotech suppliers
  • long-term deals – multi-supplier life science web shop with best pricing, many molecular biology brands in one place

flash4science offers long deal-times to enable your internal decision-making processes and to allow for stress-free purchasing. Flash sales, flash coupons, flash samples deals start every week on Tuesdays at 10 a. m. Central European Time (CET). They all last two weeks and end on next Tuesday at 4 p.m. Central European Time (CET). The deal time is always displayed on the deal information panel. long-term deals have flexible timing and they last for one month or up to products are sold out. Therefore long-term deals do not have indicated deal time.

Log in or register, choose the products you like to purchase, add them into your basket, everything you like from multiple suppliers, take free sample coupons, order free discount coupons to use them later when ordering from supplier directly next time. Having collected all items in the shopping cart you will have two options to share it with your supervisor:

  • The option to Save shopping cart to share a link via email
  • The option to Print a Fax Form and bring it to responsible person who can use it for ordering.

After receiving the information your purchasing departments can order either online or:

  • call us during usual European working hours at +49 7250 33 13 402
  • or send us a fax with your printed cart at +49 7250 33 11 413
  • or send us an email with the order (share a shopping cart with us) at